Orders can only be cancelled/refunded if the item is not yet in production / not been prepared and not shipped out (case to case basis).
Strictly no refund / cancellation allowed 48 working hours before as items are made to order specially for you. If the item has been processed for you, no refund is possible.
Vendor is strictly not responsible for delays caused by courier service. No refunds/ cancellation can be made as vendor has no control over the delivery times and period of courier service.
Changes of delivery date / card message to an order can only be made min. 48 hours in advance provided the item has not been processed (case to case basis).
Any damages to the item:
• Perishable items (for eg. flowers, food items, balloons) : damages must be flagged to Bakaron by Alicia team within 3 hours upon successful delivery.
• Non-perishable items (for eg. items sent via courier service): damages must be flagged to Bakaron by Alicia team within 24 hours upon successful delivery.
• If the item is damaged during shipping, vendor will be responsible to replace the same item. In the event an item is not available, we will replace an item with similar value from the same vendor.
• Refund for local banks will be made within 3-5 working days and refund to credit card will take 7-14 working days.